Support

One developer reads all of this. You will get a real answer.

Reporting a bug

The public bug report form is the fastest route, because it asks for the things needed to reproduce a problem. If you would rather not post publicly, email the same details instead.

• Your macOS version and the OrbiTerm version (Settings → About).
• What you did, what you expected, and what happened instead.
• The transport involved: SSH, Mosh, Telnet or serial — and the remote OS if it matters.
• A screenshot, if anything is visibly wrong.

For connection or transfer problems, Settings → Diagnostic can export a log. Logs stay on your Mac and are never uploaded automatically — they reach us only if you attach one yourself. Skim it before sending: it can contain host names and usernames.

Security issues

Please do not open a public issue for a security vulnerability. Email support@orbiterm.app with the details and we will work it out privately.

Purchases and subscriptions

All purchases are handled by Apple; we never see payment details.

• Restoring a purchase: Settings → Subscription → View Plans → Restore Purchases, signed in with the same Apple Account that bought it.
• Managing or cancelling a subscription: System Settings → your name → Media & Purchases → Manage, or apps.apple.com/account/subscriptions.
• Refunds: Apple issues these, not us — reportaproblem.apple.com.
• A lifetime purchase is tied to your Apple Account and covers every Mac you sign in on, including future versions.

Common questions

Where are my private keys stored? In the macOS Keychain, and nowhere else. They are never uploaded — not to us, and not to iCloud by OrbiTerm.

Does iCloud sync send my keys anywhere? No. Sync covers hosts and themes in your own private CloudKit database. Secrets stay in the Keychain.

Is the MCP server reachable from the network? No. It is off by default, requires a bearer token, and its bind address is clamped in code to 127.0.0.1 / ::1.

Do the AI features send my terminal contents anywhere? Only if you pick a remote provider and invoke the feature — in which case the request goes straight from your Mac to that provider under their terms. On-device models never leave the machine. Details are in the Privacy Policy.